Well, it’s been a hectic wee while. Details on the holiday are at ~/nyc. The Apple store was a bit crap, but Tiger is fun.
Apple in Ireland, however, are uber-muppets. More than a month ago, they recalled batteries for some of their laptops. My iBook was one of those. More than a month ago, I ordered a replacement battery from the recall website. According to Apple, a replacement battery was sent, more than a month ago, to $MyStreet, $MyArea, GBR. Now, I’m presuming GBR stands for Great Britain, where I do not live. But regardless of that, that battery was never going to make it to me. “$MyStreet, $MyArea, Ireland” could have had a chance. But it still would have been unlikely. MORONS.
About two weeks, and at least as many phone calls, after this, I finally find out that’s what they’ve done. First, I get told “The batteries are taking 15-20 working days to get dispatched”. A few days later, I get told “No, your battery was dispatched two weeks ago, to $StupidAddressAbove”. The person who tells me this assures me that another battery will be sent, to a real address.
A few days after I’m reassured that a battery will be sent to a real address, I call again. I get a curt “it was dispatched”, and get hung up on as I’m asking this person to verify the address it was dispatched to. So I call back, and about ninety minutes later finally find out that it wasn’t dispatched. They didn’t even try – because it’s the second attempt to send me a battery, they need my credit card details (in case I don’t return the faulty one). There’s not a snowball’s chance in hell that I’m giving them credit card details without some way of tracking where the battery is in the system, which I’ve been told repeatedly they don’t have, and can’t give. So I get put on hold for another twenty minutes, while they figure it out.
They finally decide that they can send out the battery without my credit card details, but it’s going to take two days to put through the system because it’s a “special case”. Fine. It’ll then take three days to be delivered – awkward for me, but whatever. Two days later, I ring, and am told they can’t track where it is in the system, whether the order has been put through or not. I’m further told that it should arrive on Friday (how they know this without knowing if the order has been put in, I don’t know), and not to call before Monday.
Well, that was last Monday. That Friday, when the battery should have arrived, was almost ten days ago. And you’ve got it – no battery. Meanwhile, I’ve burnt my leg with the old battery, and am well fed up. GRRR! GET YOUR ACT TOGETHER, APPLE!
MORONS.
MORONS.
MORONS.