So, I finished up at work on Friday. It was *weird*. I’ve been working there for the last fifteen months - longer really than I’ve been at anything else before, considering how the summer holidays break up school/college years.
For a few weeks before I finished, I was trying to do as little of my normal work as possible, to give my replacement a chance to find her feet (while I was still around to answer questions). I found odds and ends to do, but really did find myself at a loose end more often than not. I think my boss got worried around about the third time I went to ask if he had anything that needed doing
Training in my replacement was *difficult*. Maybe it was just a personality clash, but I found her really hard to work with. It just seemed like she didn’t care, didn’t want to think, didn’t want to try. The stuff I’ve been working with involves some *very* quirky tools, that get updated once a month. Every month, there was an update - and every month, I found out what was in the update after it happened
One month, the update actually broke stuff so badly that we basically couldn’t have any new content for our local sites, that wasn’t also on the US site. As it happened, this was also the month that we were preparing to launch sites in several (five?) new markets
So the month after that, I got sent a list of changes, and got a chance to test the tool before it was updated
A month later tho, and we were back to normal…
So what I’m trying to say is that my job required a bit of thinking, a bit of willingness to work around problems, a bit of fudging-it to make things work, and not just doing things exactly according to a month-old step-by-step document. And my replacement just didn’t seem to get this, and didn’t seem willing to try. So that was hard. In the end, I sort of gave up caring. It’s not “my site” anymore.
On my last day, I was at a total loose end. I had nothing at all to do. I wandered around, chatted, wandered more, surfed the internet, wandered, mailed people, wandered, chatted, and so on. At three, everyone came around to my desk, and my boss gave a little speech, to say thank you. He told me he’d gotten amazing emails of thanks from the site managers (they were the people who provided me with content, that I had to put on the site) - doubly amazing because this kind of thing was so unheard of, from them. He refered to them as “customers” - which is, I think, the first time I’ve heard anyone else call them that, in work.
I think that’s why the praise is so rare - no one else treats them like our customers. They treat them like team-mates. Which is all very well - they *are* part of the team - but ultimately, they’re our customers. And they’re the link between the technical side of the team and our partners from other companies. They’re responsible for our real customers, out in their countries. So as far as I was concerned, they really were our customers. And the customer is always right (within reason - as soon as they get abusive, they immediately lose that).
I think that attitude was part of what made my job so much fun. The site managers had very little knowledge of the technical possibilities & restrictions of our tools - so they came up with ideas that weren’t limited by the systems. Of course, that made things difficult, but it was also hugely rewarding
There’s very little more satisfying than being asked to do something, telling your customer “I’ve no idea how to do that, or whether it can be done”, asking around and being told there’s no way to do it, and then going ahead and making a way to do it anyway
(Big thanks to Stephnie & Stephen for one of the most difficult, and most rewarding challenges - extracting information on partners & links that were available, so that they could be rotated around the editorial calendar to give everyone a fair appearance on the site)
Anyway - everyone came around my desk, boss made a little speech, and gave me a bag of goodies (doughnuts & cookies) - these were duly shared out, and I thanked people. There was also a lovely card, and some cold, hard (or room-temperature, crumply) cash
Many thanks guys
After that, I chatted to a few people, before they all drifted away - I went around to share out the last of the cookies, and then went back to my desk, and did a few last bits and pieces… I guess I just didn’t want to leave
I replied to a few last mails, collected some stats for one of the managers I’d just finished a project for, and generally pottered… Eventually, about five o’clock, I left. It’s really, really weird to think that I won’t be going back there - not this week, or next, or maybe forever. It’s sad, but it’s been good. Thanks again guys, for everything.
Go mbeirimid beo ag an am seo aris.